Refund & Returns
Refund Policy:
At StreetBNE, customer satisfaction is our top priority. While we don't offer physical returns, we understand that there may be instances where you're not completely satisfied with your purchase. In such cases, we're happy to offer refunds under certain conditions.
Refund Guidelines:
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Verification Process: Customers requesting refunds will need to provide evidence of the issue or reason for dissatisfaction. This could include:
- Clear and detailed photos of any defects or damages.
- Screenshots or descriptions of any issues related to product quality, sizing discrepancies, or inaccuracies.
- Any other relevant information that supports their claim.
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Contact Customer Support: To initiate a refund request, customers should reach out to our customer support team at Info@streetbne.com. Our team will guide them through the process and assist with any verification requirements.
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Review and Approval: Once the refund request and supporting evidence are received, our team will review the case to ensure its validity. We may reach out to customers for additional information if needed.
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Refund Processing: Upon approval, refunds will be processed to the original payment method within 2 to 4 business days.
100% Refund Guarantee: If your claim is genuine and meets our refund policy criteria, we guarantee to refund 100% of your purchase amount within the specified time frame.
Note:
- Refunds will only be issued for genuine claims that meet our refund policy criteria.
- We reserve the right to refuse refunds for claims that are deemed to be fraudulent or unsubstantiated.
We strive to provide a fair and transparent refund process to ensure customer satisfaction while protecting our business from potential abuse. Thank you for your understanding.
Warm regards, The StreetBNE Team